2. Personal Information VStream Collects About You
3. How VStream Uses Personal Information
VStream uses such information to operate, maintain, enhance, provide, create, and develop all of the features, functionality, and services (new or existing) found on the VStream Services; provide security for our websites, products, software, or applications; manage relationships with VStream account holders (e.g., Partners, Affiliates), including making or receiving payment; improve users’ experience with VStream by providing content recommendations and by delivering content that we hope users will find relevant and interesting, including advertising and marketing messages; allow you to comment on content, and participate in online games, contests, or rewards programs; prevent fraud and abuse; and understand the usage trends of our users. We use your email address and/or telephone number to communicate with you, including to notify you of major VStream Services updates, for customer service purposes, or to contact you regarding any content that you have posted to or downloaded from the VStream Services. If you want to stop receiving notifications by telephone, reply STOP to any text message from us. Note that we may still send you additional informational or transactional notifications. VStream may periodically send promotional materials or notifications to you related to the VStream Services. If you want to stop receiving promotional materials, you can go to your account settings once you have logged in to the VStream Services or follow the unsubscribe instructions at the bottom of any email from us. If you have installed a mobile app and you wish to stop receiving push notifications, you can change the settings either on your mobile device or through the app. In certain cases, we have a legal obligation to collect and process your personal information (such as our obligation to share data with tax authorities). We may also ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop the processing of your data for that purpose. VStream will rely on legal grounds to process your personal information to the extent permitted by applicable law, which may include, without limitation: to honor contractual commitments, to take steps in anticipation of entering into contract, to fulfill legal obligations, your consent, and VStream’s legitimate interests.
4. When VStream Discloses Personal Information
We share such information as described below: We disclose such information to service providers working on our behalf, such as, to: provide website hosting, maintenance, and security services; fulfill orders; conduct data analysis and create reports; offer certain functionality; or assist VStream in improving the VStream Services and creating new services and features. We require that these parties process such information in compliance with this Privacy Notice, we authorize them to use the information only for the purposes for which it is provided to them, and we require them to use reasonable confidentiality measures. VStream may make information available to our affiliates (meaning entities controlled by, controlling, or under common control with VStream), and its subsidiaries that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice. VStream may disclose user information if we believe in good faith that such disclosure is necessary to comply with U.S. state and federal laws or other applicable laws around the world (for example, in the country of your residence), or respond to a court order, judicial or other government request, subpoena, or warrant in the manner legally required. VStream also reserves the right to disclose information that we believe, in good faith, is appropriate or necessary to protect VStream from potential liability or from fraudulent, abusive, or unlawful uses; investigate and defend ourselves against third-party claims, or allegations; protect the security or integrity of the VStream Services; or protect the rights, property, or safety of VStream, our users, or others. Other than as set out in this Privacy Notice, you will receive notice when personal information about you might be shared with third parties and you will have an opportunity to choose not to share the information.
5. Data Subject Rights and Your Choices
For requests to review, update, delete, or otherwise limit VStream’s use of information that you have provided directly to VStream, you may contact [email protected]. In your request, please include your email address, name, address, and telephone number and specify all relevant background. To protect your privacy and security, we may take steps to verify your identity before granting you access or making corrections to your information. You are responsible for maintaining the secrecy of your unique password and account information at all times. Residents of the European Economic Area (“EEA”) and residents of Brazil can exercise certain data subject rights available to them under applicable data protection laws. We will comply with requests to exercise these rights in accordance with applicable law. Please note that in some circumstances, we may need to keep processing your information for certain legitimate interests or to comply with a legal obligation. If these rights apply to you, they may permit you to request that we: Obtain access to or a copy of certain personal information we hold about you. Prevent the processing of your personal information for direct marketing purposes (including any direct marketing processing based on profiling). Update personal information that is out of date or incorrect. Delete certain personal information we hold about you. Restrict the way that we process and disclose specific personal information about you. Transfer your personal information to a third-party provider of services. Revoke consent that you previously provided for the processing of your personal information. If applicable, you may make a complaint to the data protection supervisory authority in the country where you are based. Alternatively, you may seek a remedy through local courts if you believe your rights have been breached.
6. Account Closure & Deletion
If you would like to close your account and delete your profile information on www.vstream.com go to https://vstream.com/account. For VStream Services other than vstream.com, you may update or delete information tied to your account, or close an account, by accessing the “My Account” area of the service or by submitting a help ticket to that service. If you close your account, VStream may retain certain information about you for the activities described in this Privacy Notice, or as permitted or required by applicable law.
7. Third-Party Services and Websites
The VStream Services may link to third-party websites or services. The privacy practices of those third parties are not governed by this Privacy Notice. We encourage you to review the privacy policies of these third-party websites and services to understand their practices. If you connect to a third-party service (such as Discord, Facebook, Twitter, or another third-party application) through the VStream Services or otherwise link your VStream account with a third-party service, you are requesting and authorizing us to share or grant access to information on your behalf (such as your username, the fact that your connection originated from the VStream Services, and other relevant usage and diagnostic information) with such third party. We may also send information about the content you watch or your activities on the VStream Services to such third parties. For example, we may make information available to app developers, game developers, and game publishers to facilitate purchases and awards of digital goods, such as games and in-game items.
8. Advertisers and Analytics Providers
9. Do Not Track
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. VStream does not recognize or respond to browser-initiated DNT signals.
10. Data Security
VStream uses a variety of managerial, technical, and physical measures to protect the integrity and security of your information. These measures may vary based on the sensitivity of your information. However, no security precautions or systems can be completely secure. We cannot ensure or warrant the security of any information you transmit to VStream, and you do so at your own risk. We cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
11. Retention of Your Information
VStream maintains data related to your usage of VStream for as long as it is required in order to fulfill the relevant purposes described in this Privacy Notice, as may be required (or permitted) by law such as for tax and accounting purposes, or as otherwise communicated to you. Once you have asked us to close your account and delete your profile information, we will delete all information that we are not required or permitted to retain by law.
12. Children’s Privacy
IF YOU ARE UNDER 13 YEARS OF AGE, THEN PLEASE DO NOT USE OR ACCESS THE VSTREAM SERVICES AT ANY TIME OR IN ANY MANNER. Protecting the privacy of young children is especially important. For that reason, VStream does not knowingly collect or maintain personal information (as defined by the United States Children’s Online Privacy Protection Act) from persons under 13 years-of-age. If VStream learns that personal information of persons under 13 has been collected on or through the VStream Services, VStream will take appropriate steps to delete this information. If you are the parent or legal guardian of a child under 13 who has become a VStream Services member, then please contact VStream at [email protected] to have that child’s account terminated and personal information deleted. For residents of the EEA and residents of Brazil where the processing of personal information is based on consent, VStream will not knowingly engage in that processing for users under the age of consent established by applicable data protection law. If we learn that we are engaged in that processing with such users, we will halt such processing and will take reasonable measures to promptly remove applicable information from our records.
13. Merger or Sale
In the event that VStream, or some or all assets related to the VStream Services are acquired by or merged with a third-party entity or in connection with a contemplated change of ownership transaction, we reserve the right, in any of these circumstances, to transfer or assign the information that we have collected from users as part of that merger, acquisition, sale, or other change of control event, including in the course of diligence.
14. International Data Transfers
Information collected by VStream may be stored and processed in your region, in the United States (for instance in our major data centers), or in any other country where VStream or its affiliates, subsidiaries, partners, or service providers are located or maintain facilities. If we provide any information about you to any such entities, we will take appropriate measures to ensure such companies protect your information adequately in accordance with this Privacy Notice and applicable law.
15. Changes and Updates to This Privacy Notice
VStream reserves the right to change, modify, add, or remove portions of this Privacy Notice at any time (for example to reflect updates to the VStream Services or to reflect changes in the law). Please check this Privacy Notice periodically for those changes. Your continued use of the VStream Services after the posting of changes constitutes your binding acceptance of such changes.
We will not materially change our policies and practices to make them less protective of personal information collected in the past under a prior version of the Privacy Notice without the consent of affected individuals
16. VStream Contact Information
Please contact VStream with any questions or comments about this Privacy Notice at 8605 Santa Monica Blvd., PMB 34436, West Hollywood, CA, visit the VStream Support Portal under the ‘Privacy Questions’ category, or send an email to [email protected]. Our Data Protection Officer (DPO) can also be contacted at [email protected]. We will respond to your inquiry within 30 days of its receipt. If you are a California resident, you may have information emailed to you by sending a letter to the foregoing address with your email address and your request for information.
Vstream UK Limited has been designated by Vstream Interactive, Inc. as its representative under the UK General Data Protection Regulation (UK GDPR) for residents of the UK. Please contact Vstream UK with any questions (including questions about your rights) or comments about this Privacy Notice at Vstream 748 8605 Santa Monica Blvd., PMB 34436, West Hollywood, CA, visit the Vstream Support Portal under the ‘Privacy Questions’ category, or send an email to [email protected].
17. Additional Information for Certain Jurisdictions
California Privacy Disclosures
Visit the California Privacy Disclosures page to read additional disclosures required under the California Consumer Privacy Act and other California laws. Republic of Korea Privacy Disclosures
Visit the Republic of Korea Privacy Disclosures page to read additional disclosures required under the Personal Information Protection Act.